Terms & Conditions

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By accessing this website and/or placing an order, you agree to be bound by the terms and conditions as set out below.

Care of Alpaca Wool Products

Alpaca wool products should be HAND WASHED ONLY in cool water.

After washing, our Alpaca wool products should be dried flat. DO NOT TUMBLE DRY

ALL DUVETS, PILLOWS AND MATTRESS TOPPERS ARE DRY CLEAN ONLY

Returns/Guarantees Policy

No Quibble Guarantee - our returns policy is simple! Our "no quibble" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is defective or you've had a change of heart you must return it to us within 28 days of initial despatch.

This guarantee only applies to goods that remain unused, in their original condition and in perfect re-saleable condition (including product packaging. When first unpacking your new purchase, please do so somewhere clean and safe - we cannot replace or make refunds for dirty, torn or otherwise damaged goods.

On receipt and inspection of the returned goods we will (within 7 days of receipt) arrange for a refund, replacement or exchange. (refund excludes postage costs)

Items lost in transit - we cannot be held responsible for packages that subsequently become lost in transit: 

Refunds, replacement and exchange -: refunds for returned items will be processed within 7 working days of receipt of the returned item(s) by The Alpaca Wool Company Ltd.  Please note, in all instances The Alpaca Wool Company Ltd shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Complaints Procedure - The Alpaca Wool Company Ltd takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they are enquiries or complaints. 

All customer feedback is welcomed.

Copyright & Trademarks, Conditions of Website Use

All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright The Alpaca Wool Company Ltd. and its affiliates or their content and technology providers.

All Rights Reserved - any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Cosy Dub Alpacas & The Alpaca Wool Company Ltd is strictly prohibited.

Governing Law and Contract Formation - no contract will subsist between you and The Alpaca Wool Company Ltd for the sale by it to you of any product unless and until The Alpaca Wool Company Ltd accepts your order by e-mail confirming that it has despatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time The Alpaca Wool Company Ltd sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England and you and The Alpaca Wool Company Ltd irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Disclaimer - TO THE FULLEST EXTENT PERMITTED AT LAW, The Alpaca Wool Company Ltd IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, The Alpaca Wool Company Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither The Alpaca Wool Company Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, The Alpaca Wool Company Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Alpaca Wool Company Ltd, its affiliates, directors, employees or other representatives.